got11 Terms and Conditions
Please read these terms and conditions carefully before using the got11 platform. By registering or using our services, you are considered to have accepted these terms.
Table of Contents
These terms and conditions ("Terms") form a legally binding agreement between got11 ("Platform", "we", "us") and any person ("you", "user", "player") who accesses got11 via its website, mobile version, or any other digital channel.
By creating an account on the got11 platform or using any of our services, you are considered to have given your full consent to these Terms, our Privacy Policy, and our Responsible Gaming guidelines. If you do not agree with any part of these Terms, please refrain from using our services.
General Provisions
1.1 Platform Overview
got11 is an online gaming platform offering casino games, slots, cricket betting, and other gaming services for Bangladeshi players. The got11 website address is got11.cam. Our services are delivered entirely through digital channels and we provide full customer support in Bengali.
1.2 Applicability of Terms
These Terms apply to all services, features, and activities on got11, including:
- Account registration and management
- Financial transactions — deposits and withdrawals
- Playing games and placing bets
- Participating in bonuses and promotional offers
- VIP program and loyalty rewards
- Customer service and support
1.3 Language and Communication
got11 is built specifically for the Bangladeshi market. Our primary language of communication is Bengali. All official notices, important updates, and notifications of changes to terms will be sent to your registered email address.
Eligibility and Registration
2.1 Age Requirement
To open an account and use got11's services, you must be 21 years of age or older. No one under the age of 21 may participate on the got11 platform — it is for those aged 21 and above only. We reserve the right to verify your age at any time.
2.2 Registration Eligibility
To register on got11, you must meet the following requirements:
- You must be 21 years of age or older
- You must provide true and accurate information
- You must not have any existing active or closed account on got11
- You are opening an account voluntarily and for your own personal use
- The account is not being created on behalf of a third party or for commercial purposes
2.3 Single Account Policy
Each person may open only one account. Creating multiple accounts for the same person will result in the closure of all such accounts and cancellation of any earned bonuses. If multiple members of the same household use the same device or network, please inform our support team in advance.
2.4 Registration Process
During registration, you must provide your correct name, email address, phone number, and date of birth. Providing incorrect or false information may delay account verification and in some cases result in account cancellation. got11 may request a national identity card or other government-issued document for identity verification.
Account Management
3.1 Account Security
It is your responsibility to keep your account login details — username and password — completely confidential. Sharing login details with any third party is strictly prohibited. Please notify our support team immediately of any unauthorised access to your account.
3.2 Account Verification (KYC)
got11 follows a "Know Your Customer" (KYC) policy. Before processing withdrawals or for transactions above a certain amount, we may request documentation to verify your identity. Withdrawals may be temporarily held until verification is complete.
3.3 Updating Account Information
If any of your personal details change, please contact got11's support team without delay. got11 will not be responsible for any issues arising from outdated or incorrect information.
3.4 Inactive Accounts
An account will be marked as "inactive" if there has been no login or transaction activity for 12 months or more. A maintenance fee may apply to inactive accounts. Contact support to reactivate an inactive account.
Deposits and Withdrawals
4.1 Accepted Payment Methods
got11 currently supports the following payment methods: bKash, Nagad, and Rocket. We plan to add more payment methods in the future and you will be notified of any changes.
4.2 Minimum Deposit and Withdrawal Amounts
- Minimum deposit (per method): ৳300
- Minimum withdrawal: ৳1,000
Maximum deposit and withdrawal limits may vary depending on account type and verification level.
4.3 Withdrawal Timeframe
Successfully verified withdrawal requests are generally processed within 10 to 45 minutes. However, delays may occur due to technical issues on the part of the bank or mobile financial service provider — got11 will not be liable in such cases.
4.4 Deposit Confirmation
Funds you deposit will be credited to your got11 account once confirmed on the mobile financial service network. If you experience any issue with a deposit, please contact our live chat support with your transaction reference number.
4.5 Withdrawal Processing
Withdrawal requests will be processed using the same payment method used for the original deposit, unless a specific exception applies. got11 reserves the right to hold any withdrawal request for additional verification, particularly for unusual or large withdrawal amounts.
Bonuses and Promotional Offers
5.1 Welcome Bonus
New players making their first deposit on got11 will receive a 200% bonus of up to ৳20,000. For example, if you deposit ৳1,000 you will receive a ৳2,000 bonus, giving you a total balance of ৳3,000.
5.2 Wagering Requirements
Wagering requirements apply to all bonuses. The wagering requirement for the welcome bonus is 20 times (20x). This means you must wager the bonus amount 20 times before you can withdraw it. There are no wagering requirements on the deposited amount itself.
5.3 Bonus Usage Rules
- Bonus funds may only be used on games designated by got11
- Real money may be withdrawn before wagering requirements are met, but any outstanding bonus will be cancelled
- Multiple bonuses cannot be active at the same time unless specifically permitted
- Wagering requirements must generally be met within 30 days of receiving the bonus
- A bonus may only apply to specific eligible games — see the bonus page for details
5.4 Preventing Abuse
got11 takes the abuse of bonuses, exploitation of platform vulnerabilities, or attempts to gain an advantage by circumventing systems seriously. If such activity is detected, the bonus will be cancelled and the account may be closed.
Gameplay and Fair Play
6.1 Fair Play Policy
got11 is committed to ensuring a fair and transparent gaming environment for all players. Our games are operated using software from recognised technology providers and outcomes are determined by a neutral random number generator (RNG).
6.2 Game Results
The result of each game is entirely random and does not depend on previous results. No strategy or method can reliably alter the outcome. If a game is interrupted due to a technical error, the existing balance will generally be restored and the game will be considered void.
6.3 Responsible Betting
Players are advised to bet within their own financial means. Set your limits before placing any bet and stick to them. Deposit limits, spending limits, and session limits can be set within your account.
6.4 Game Providers
got11 has partnered with world-renowned game developers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, Microgaming, and many more. The terms and conditions of individual game providers may also apply.
Prohibited Activities
The following activities are strictly prohibited on got11 and will result in immediate account closure:
7.1 Fraudulent Activities
- Registering using a false identity or forged documents
- Making transactions using stolen payment methods
- Attempting fraud through credit card chargebacks
- Using the platform for money laundering or processing illegal funds
7.2 System Abuse
- Exploiting software bugs or technical errors to gain an unfair advantage
- Playing games using automated bots or software
- Collusion — operating multiple accounts together to gain an advantage
- Attempting to access the platform from a restricted region using a VPN or proxy
7.3 Other Prohibited Behaviour
- Harassment or disrespectful behaviour towards other players or staff
- Attempting to attack or hack the platform's technical systems
- Unauthorised use or reproduction of got11's intellectual property
Privacy and Data Protection
8.1 Data Collection
got11 collects personal information necessary to provide its services. This includes your name, email, phone number, date of birth, and payment-related information. We never collect more information than is needed.
8.2 Use of Data
Collected information is used for the following purposes:
- Account verification and management
- Financial transaction processing
- Fraud prevention and security protection
- Customer service improvement
- Legal compliance
8.3 Security Measures
got11 uses industry-standard SSL encryption technology to protect your information. Our servers and databases undergo regular security checks. Your personal information is not shared with third parties, except in response to valid requests from law enforcement agencies.
Visit our Privacy Policy page for more details.
Responsible Gaming
9.1 Responsible Gaming Commitment
got11 believes in responsible gaming. We want every player to play with enjoyment and within their means. Gaming is entertainment — it should never be thought of as a source of income.
9.2 Self-Control Tools
got11 provides the following self-control features for players:
- Setting daily, weekly, and monthly deposit limits
- Temporarily suspending the account for a set period (cooling-off period)
- Permanent Self-Exclusion — the right to close your account forever at any time
- Setting session time limits
9.3 Support
If you or someone you know is experiencing a gaming problem, our support team is ready to help. Visit our Responsible Gaming page for more information.
Account Suspension and Closure
10.1 Account Closure at the Player's Request
You can request to close your account at any time by contacting our support team. Before the account is closed, you will be given the opportunity to withdraw your verified balance (excluding bonuses).
10.2 Account Closure at got11's Initiative
got11 reserves the right to temporarily suspend or permanently close an account in the following circumstances:
- Violation of these terms and conditions
- Suspicion of fraud or deception
- Failure in KYC verification or providing false information
- Suspicion of money laundering or any other illegal activity
- Direction from any regulatory or law enforcement authority
10.3 Balance After Closure
If an account is closed at got11's initiative and no breach of terms is found, the verified actual balance will be returned. The balance may be held during an ongoing investigation.
Limitation of Liability
11.1 Service Availability
got11 strives to provide uninterrupted service to the best of its ability. However, got11 will not be liable for temporary unavailability due to maintenance, technical issues, or disruption of third-party services.
11.2 Limit on Financial Losses
If a technical error by got11 causes a problem in any game or transaction, got11 will generally be liable only for the recovery of the value of that specific transaction. Claims for indirect or consequential losses will not be accepted.
11.3 External Circumstances
got11 will not be liable for service disruption caused by natural disasters, cyberattacks, government directives, internet service outages, or any other circumstances beyond got11's control.
Changes to Terms
12.1 Right to Make Changes
got11 reserves the right to change, amend, or update these rules and terms and conditions at any time. For significant changes, we will notify you at your registered email address.
12.2 Effectiveness of Changes
The updated terms and conditions will take effect from the date they are published on the website. Continued use of the platform after the changes will be considered as your acceptance of the new terms and conditions.
12.3 Contact
If you have any questions or comments about these rules and terms and conditions, please contact us via our 24/7 live chat support or by email: [email protected]
These terms and conditions are governed by the applicable laws of Bangladesh. If any part of these terms and conditions is found to be invalid or unenforceable, the remaining parts will remain fully effective. A delay or waiver in enforcing any provision of the terms and conditions will not be considered a relinquishment of the rights under that provision.