got11's Privacy Policy
Protecting your personal information is our top priority. Read this policy to learn in detail how got11 collects, uses, and stores your information.
This privacy policy ("Policy") applies to the got11 platform and all its associated services. When you register on got11, play games, or use any of our services, you are considered to have agreed to the terms of this policy. We believe it is our ethical responsibility to keep your personal information safe. We use SSL encryption technology to ensure every transaction and piece of information you share is securely stored. Please read this policy carefully, and if you have any questions, contact our support team.
1. Information Collection
got11 collects various types of information from users of the platform. This information is used only to improve the quality of our services and to meet legal obligations.
Personally Identifiable Information
At the time of registration, we collect the following information:
- Full name and date of birth
- Valid email address
- National ID card or passport number (for verification)
- Residential address
- Documents required for age verification
Financial Information
To facilitate deposits and withdrawals, we collect the following financial information:
- bKash, Nagad, or Rocket account number (for transactions only)
- Deposit and withdrawal history
- Transaction dates and amounts
- Information required for anti-money laundering compliance (KYC)
Technical Information
Information automatically collected while using the platform:
- IP address and device type
- Browser type and version
- Login and logout time records
- Gameplay data and session information
- Information obtained from cookies and similar tracking technologies
Communication Information
When you contact us, we collect:
- Live chat messages and conversation history
- Details of complaints or questions submitted by email
- Support ticket details
- User feedback and reviews
2. Purpose of Information Use
We use your information only for specific and legitimate purposes. Each purpose for using your information is described in detail below.
2.1 Service Delivery and Operations
We use your information to create and manage your account, process deposits and withdrawals, and keep gaming services running without interruption. This also includes accurately recording every transaction and managing information related to bonuses and rewards.
2.2 Identity Verification and Security
Identity verification is essential for preventing fraud, complying with anti-money laundering (AML) regulations, and ensuring the security of your account. This information is verified as part of the Know Your Customer (KYC) policy.
2.3 Customer Service and Support
Your information is used to answer your questions, resolve issues, and provide effective assistance through our 24/7 Bengali live chat support.
2.4 Responsible Gaming
This information is used to monitor your gameplay patterns, identify the risk of excessive gaming, and intervene in a timely manner. Ensuring responsible gaming is an important part of our ethical commitment.
2.5 Legal and Regulatory Obligations
Information is stored and used as required to comply with applicable laws, regulations, and regulatory guidelines. This includes meeting the requirements of tax authorities or other government bodies.
3. Information Storage and Security
The security of your information is of the highest importance to us. We apply industry-leading technical and organisational measures.
Encryption
All your personal information and financial data is kept secure using SSL (Secure Socket Layer) encryption technology. The highest standard of encryption is ensured during data transfer.
Server Security
Our servers are protected through firewalls, intrusion detection systems, and regular security audits. Multi-layered security measures are in place to prevent unauthorised access.
Retention Period
Your information is retained for the period required by legal obligations. Even after an account is closed, certain information may be kept for a defined period for legal and regulatory reasons.
Steps in the Event of a Security Breach
If a data security breach occurs for any reason, we will immediately notify the affected users and, where applicable, the relevant authorities. Immediate remedial action will be taken to minimise harm, and the necessary steps will be taken to prevent such incidents in the future.
4. Information Disclosure and Third Parties
4.1 When Information Is Disclosed
got11 shares information with third parties only in the following limited circumstances:
- Under court order or government authority direction due to legal obligations
- With bKash, Nagad, and Rocket for payment processing (only the information necessary for the transaction)
- For fraud investigations or anti-money laundering prevention
- With our technology partners for service operations (under confidentiality agreements)
4.2 What We Do Not Do
got11 never:
- Sells your information to third parties for marketing or advertising purposes
- Shares information without your permission
- Uses information beyond approved purposes
4.3 Third-Party Service Providers
Our technology partners and game providers (such as Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, Ezugi) follow their own privacy policies. We share only the information necessary for gameplay and technical purposes, and confidentiality agreements are in place with these partners.
5. Cookie Policy
The got11 platform uses cookies and similar technologies to improve your experience.
Essential Cookies
These cookies are essential for the basic functionality of the platform. They are required to maintain login sessions, ensure security, and keep core services working properly. They cannot be disabled.
Functional Cookies
These cookies are used to remember your preferences and settings. This includes language preferences, game settings, and other personalised configurations. These cookies make your experience easier and more convenient.
Analytical Cookies
These cookies help analyse user behaviour to evaluate and improve the performance of the platform. All data is collected in aggregated and anonymous form. No personal information is identified through them.
Cookie Management
You can manage cookies through your browser settings. Please note, however, that disabling essential cookies may disrupt some important platform functionality and you may be unable to access certain services.
6. Your Rights
As a user of got11, you have the following rights regarding your personal information.
Right to Access Information
You may request a copy of your personal information held by us at any time. We will provide the information within 30 working days of receiving your request.
Right to Correct Information
If there is any error or incompleteness in your stored information, you may request that it be corrected or updated. We will update the information promptly after you provide the correct documentation.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. Please note, however, that we are required to retain certain information for a defined period due to legal and regulatory obligations.
Right to Object to Processing
In certain cases you may object to the processing of your information. To exercise this right, contact us at [email protected]. We will review your request appropriately and take the necessary steps.
7. Account Closure and Data Deletion
Voluntary Account Closure
If you wish to close your account on got11, contact us via 24/7 live chat or at [email protected]. Before closing the account, all available balance in the account must be withdrawn.
Data Retention Period
Even after an account is closed, the following information will be retained for a specified period:
- Financial transaction records: as required by law
- Identity verification documents: as required by regulatory obligations
- Support conversation history: for dispute resolution
Permanent Data Deletion
Once the legal retention period has ended, we will securely and permanently delete all your personal information. This process is completed automatically as part of our data management policy.
8. Privacy of Minors
Important Notice
got11 is an online gaming platform for individuals aged 21 and above only. We do not intentionally collect any information from minors or provide services to them.
We verify age during the registration process, and if a user is suspected to be a minor, the account will be closed immediately. If we become aware that a minor has used our platform, all their information will be deleted immediately and any related transactions will be cancelled. If you believe a minor is using our platform without authorisation, please notify us immediately.
9. Policy Changes
Right to Make Changes
got11 reserves the right to change, amend, or update this privacy policy at any time. The policy may be updated due to service improvements, legal requirements, or business changes.
Notice of Changes
If there are any significant changes to the privacy policy, we will publish a notice on our platform and inform registered users via email. The date of the change will be reflected in the "Last Updated" date at the top of the page.
What Continued Use Means
If you continue using the got11 platform after an update, you will be considered to have agreed to the terms of the new policy. If you do not agree to the revised policy, you have the option to close your account.
10. Contact
If you have any questions, comments, or concerns about this privacy policy, or if you wish to make any request regarding your personal information, please contact us. Our dedicated privacy team will review your request as soon as possible.
Read more: Terms & Conditions, Responsible Gaming and About Us — these pages contain the full details of got11's services.