Frequently Asked Questions
got11 FAQ — Answers to All Questions Here
From opening an account to claiming bonuses, depositing with bKash to fast withdrawals — detailed answers to the most frequently asked questions from Bangladeshi players, all on one page.
got11 is committed to giving players in Bangladesh full transparency and a smooth experience. On this FAQ page we have put together detailed answers covering account registration, deposits and withdrawals with bKash and Nagad, bonus terms, cricket betting, slots games, and responsible gaming. If you cannot find your question here, ask us in Bengali via our 24/7 live chat support.
Account and Registration
Account Opening and Registration Process
How to create an account at got11 — answers to all questions from age verification to login.
To open an account at got11, you need an active mobile number, a valid email address, and to be at least 21 years old. During registration you will need to provide your real name, date of birth, and a password. A copy of your national ID or passport may be requested for age verification. If all details are correct, your account will be activated within just a few minutes.
Yes, got11 is a platform built specifically with Bangladeshi players in mind. You can register from Bangladesh using any device — smartphone, tablet, or computer. The interface is fully in Bengali and the payment methods are connected to Bangladesh's popular mobile banking services.
No. Under got11's rules, each person may open only one account. If someone tries to create multiple accounts using the same mobile number, email, or payment details, all accounts may be suspended and any bonuses received may be forfeited. This rule is strictly enforced to maintain a safe and fair gaming environment.
Go to the got11 Login page and use the "Forgot your password?" option. A verification code will be sent to your registered mobile number or email. After confirming your identity with the code, you can set a new password. If you have trouble with this process, contact us directly via live chat.
Yes, account verification must be completed before making a withdrawal. It is required for security and to keep your funds protected. Submitting a clear photo of your national ID or passport generally completes verification quickly. Once the verification process is complete, a confirmation message is sent to your email.
Deposits and Withdrawals
Rules for Depositing and Withdrawing Money
All your questions about transactions with bKash, Nagad, Rocket — minimum amounts and processing times.
Depositing money to got11 via bKash is usually instant — in most cases your balance is credited within just a few seconds to 2-3 minutes. The minimum deposit amount is ৳300. If the bank server is busy it may take a little longer; in that case, let us know via live chat.
Yes, got11 fully supports Nagad. You can easily deposit using the Nagad app or USSD code. The minimum deposit amount is ৳300 and transactions are usually completed instantly. Withdrawals via Nagad are also available, with a minimum amount of ৳1,000.
Withdrawals at got11 are processed very quickly — your money is typically sent to your bKash, Nagad or Rocket account within 10 to 45 minutes. The minimum withdrawal amount is ৳1,000. If your account verification is not complete, the process may take a bit longer, so complete your KYC in advance.
got11 generally does not charge any separate fee for deposits or withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket) may apply their own transaction charges. Check the relevant mobile banking app or ask us via live chat for the latest transaction terms.
Yes, got11 supports both deposits and withdrawals via Rocket (Dutch-Bangla Mobile Banking). Minimum deposit is ৳300 and minimum withdrawal is ৳1,000. Complete your transactions easily using the Rocket app or USSD (*322#). 24/7 live chat support is available for any transaction issues.
The most common reasons for a withdrawal being rejected are incomplete account verification or unmet bonus wagering requirements. Contact our 24/7 live chat support directly to find out the exact reason and get a quick resolution. got11's support team is always ready to help in Bengali.
Games & Gameplay
Games, Cricket Betting & Live Casino
Questions about all types of gameplay — from slots and cricket betting to live casino and fishing games.
To bet on BPL (Bangladesh Premier League) matches at got11, log in to your account and go to the Cricket section. You can bet both before the match starts (pre-match) and while the game is in progress (live betting). You can place bets on match winner, top batsman, total runs, wickets and many other markets. Set your bet amount as you like and check the odds before confirming.
Yes, the entire got11 platform is mobile-friendly. You can play slots directly by opening got11.cam in the browser of any Android or iPhone smartphone — no app download needed. All popular slots from PG Soft, JILI and Pragmatic Play run smoothly on mobile. Visit the Slots page to browse all categories.
RTP (Return to Player) is the theoretical percentage of total bets that a game returns to players over the long term. RTP varies across different games at got11 and is set by the game developer. The information for each game can be found inside that game via the "?" or info icon. A higher RTP means a greater chance of returns over the long term, but it does not guarantee a win.
Yes, live dealer games from Evolution Gaming and Ezugi are available in the Live Casino section at got11. Live Baccarat, Roulette, Blackjack and many more games can be played with a real dealer in real time. To access the live casino, go to the got11 Casino page and select the "Live Casino" tab.
Yes, live betting is available at got11 for T20 World Cup and other major international cricket tournaments. Odds are updated every over during the match, so you can place bets in line with how the game is unfolding. Special odds and promotions are also available for Bangladesh Tigers matches — see the Cricket page for the latest information.
Yes, got11 has many popular fishing games from JILI including Mega Fishing, All-star Fishing, Bombing Fishing and Jackpot Fishing. In these games you shoot bullets to catch fish and earn points and prizes. Each fish has a different value and catching bigger fish earns bigger prizes. Set your bullet power and cost before starting the game.
Bonuses & Promotions
Bonuses, Wagering & VIP Benefits
Detailed terms and conditions for welcome bonuses, cashback, the VIP program and promotions.
Open an account at got11 for the first time and deposit at least ৳300 to receive a 200% welcome bonus, up to a maximum of ৳20,000. That means depositing ৳10,000 earns you ৳20,000 in bonus — giving you a total balance of ৳30,000. To claim the bonus, visit the Bonus page and activate the bonus option at the time of registration or your first deposit.
The wagering requirement for the welcome bonus is 20x. This means you must wager the bonus amount 20 times before withdrawing. For example: if you receive a ৳2,000 bonus, you must complete a total of ৳40,000 in wagers. The wagering contribution may vary by game — slots generally count at 100% and other games may have different rates.
There is no separate sign-up needed for the got11 VIP program — once you open an account and start playing, you automatically begin at the Bronze level. Based on your regular gaming activity you can progress to Silver, Gold, Platinum and the top Diamond level. Weekly cashback increases at higher levels — from 0.2% at Bronze up to 0.8% at Diamond.
VIP members at got11 receive cashback on their net losses each week. The cashback rate depends on your VIP level — 0.3% at Silver, 0.5% at Gold, 0.6% at Platinum and up to 0.8% at Diamond. Every Monday, the previous week's cashback is automatically credited to your account.
Yes, got11 regularly offers various promotions such as reload bonuses, tournament prizes and special seasonal offers. Visit the Bonus page to see all the latest offers. Each promotion has its own terms, so read the details before claiming.
Security & Responsible Gaming
Security & Responsible Gaming
Important questions about protecting your information, self-exclusion, age limits and support services.
Yes, got11 keeps all your personal information protected with SSL (Secure Sockets Layer) encryption. Your name, address, payment details and gaming history are stored under a strict privacy policy and are not shared with third parties. Read our Privacy Policy for more details.
You must be at least 21 years old to play at got11. This is an essential requirement of our responsible gaming policy. Age is verified at registration and additional documents may be requested in cases of doubt. Accounts belonging to minors are closed and deposited funds are returned.
Self-exclusion is a feature that helps you take a break from your account for a set period of time. If you feel you are losing control over your gaming, you can activate self-exclusion via live chat or by emailing [email protected]. Break options range from 7 days to 6 months. Visit the Responsible Gaming page for more details.
got11 uses games only from recognised and trusted game providers (PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming, Ezugi, Microgaming, etc.). The games from these providers are RNG (Random Number Generator) verified by independent bodies, which ensures that every outcome is completely random and unbiased.
got11's support team is available to help in Bengali via live chat seven days a week, twenty-four hours a day. Click the chat icon at the bottom right of any page to start a conversation immediately. To contact us by email, send a message to [email protected]. Peak hours are 6:00 AM to 12:00 AM (BST), but live chat remains open around the clock.
Yes, as part of responsible gaming, got11 allows you to set daily, weekly or monthly deposit limits. You can also set bet limits and loss limits. These settings can be enabled from your profile settings or through live chat support. Reducing a limit takes effect immediately; increasing a limit is subject to a waiting period.
Still have questions? Contact support
Our 24/7 Bangladeshi support team is always here for you. Chat with us directly via live chat or start playing on got11 today.